Terms & Conditions


Welcome to the Evelyn Glennie Online Shop. The purchase of our products will be subject to the terms and conditions set out on this page. Please read these conditions carefully before using the Evelyn Glennie Online Shop. By using the Evelyn Glennie Online Shop, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Evelyn Glennie Online Shop service you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”).

Conditions relating to your use of Evelyn Glennie Shop

1. Privacy

Evelyn Glennie knows that you care how information about you is issued and shared and we appreciate your trust in us to do that carefully and sensibly.

We do not distribute, share or sell information about you with/to any other parties, nor do we gather any of your information on behalf of any third party. We will automatically add your email address to our mailing list unless you opt-out of this service. We use our mailing list to keep customers and fans informed about Evelyn Glennie’s activities as well as products and promotions available at the Evelyn Glennie Store.

Information provided by you in respect of product reviews will be used to enhance and improve our products and personalise your shopping experience.

We may use information provided by you to help prevent or detect fraud or abuses of our website and enable third parties to carry out technical logistical or other functions on our behalf.

We receive and store any information you enter on our website or give us to provide demographic statistics to assist us in our marketing and product selection. You can choose not to provide certain information.

Our business may change and we reserve the right to change our terms and conditions in line with any changes we make. However we will always aim to protect our customer information.

2. Data Protection

Except as expressly set out in these terms and conditions, all use of your personal information will be made in accordance with our privacy policy.

For your security, when ordering from us we only use Secure Socket Layer 3 (SSL3) technology, to ensure you cannot inadvertently place an order through an unsecured connection.

By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products.

3. Access to Evelyn Glennie Online Shop

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

Evelyn Glennie grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Evelyn Glennie. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Evelyn Glennie without express written consent. You may not use any meta tags or any other “hidden text” utilising Evelyn Glennie names or trademarks without the express written consent of Evelyn Glennie. Any unauthorised use terminates the permission or license granted by Evelyn Glennie.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Evelyn Glennie Online Shop as long as the link does not portray Evelyn Glennie, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Evelyn Glennie logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Evelyn Glennie, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
  • to cause annoyance, inconvenience or needless anxiety
6. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Evelyn Glennie reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

  • (a) grant Evelyn Glennie a non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
  • (b) grant Evelyn Glennie the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Evelyn Glennie, including the execution of deeds and documents, at the request of Evelyn Glennie.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Evelyn Glennie: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Evelyn Glennie policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Evelyn Glennie Productions for all claims brought by a third party against Evelyn Glennie Productions or its affiliates arising out of or in connection with a breach of any of these warranties.

7. Copyright, authors’ rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Evelyn Glennie. The compilation of all content on this website is the exclusive property of Evelyn Glennie and is protected by United Kingdom and international copyright and database right laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without express written consent from Evelyn Glennie. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without express written consent from Evelyn Glennie. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without express written consent from Evelyn Glennie.

8. Trademarks

Evelyn Glennie graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Evelyn Glennie. All Evelyn Glennie trademarks and trade dress may not be used in connection with any product or service that is not Evelyn Glennie, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Evelyn Glennie. All other trademarks not owned by Evelyn Glennie that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Evelyn Glennie.

9. Our contract

When you place an order to purchase a product from Evelyn Glennie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

10. Delivery

We aim to dispatch orders as soon as possible. Orders received after 13:00 UK GMT time will not be dispatched until the following business working day.

SPECIFIC DELIVERY: Unless we are able to agree on a specific delivery dates orders will be delivered within 30 days.

Evelyn Glennie cannot be held responsible for delays caused by postal companies.

11. Returns

In addition to your 30 day returns guarantee for repayment, customers in the European Union are entitled to a statutory cooling-off period of seven working days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail.

HOW TO CANCEL YOUR ORDER: If you wish to cancel your order you must do this in writing within 7 working days of placing your order or you can cancel by phone. As soon as you have cancelled take good care of all of the goods in your order, as you have to send them all back in the condition they were dispatched. Unless your items are faulty or damaged you will be asked to pay for return delivery.

GETTING A REFUND: On receipt of your returned goods we will aim to refund your money or provide you with a replacement item within 30 days, including cost of delivery to you if the goods are damaged or faulty.

12. Availability

Placing an item in your shopping basket doesn’t hold the item for you. An item is only reserved for your order after you click the Confirm your order button and receive an email confirmation that we have received your order.

Popular items can sell out quickly. It is possible for you to see a message that an item is available on the product details page, but discover it is sold out by the time you place your order.

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

Despite our efforts, errors may occur from time to time. Rest assured, however, that we verify prices as part of our dispatch procedures.

13. Pricing

All prices are listed in GBP.

All prices are inclusive of VAT unless stated otherwise.

Placing an item in your basket does not reserve the price shown at that time.

Some discounts may be offered for a limited period. Also, as the discount we are able to offer for any item is dependent upon its availability, Evelyn Glennie price will necessarily change on occasion.

With respect to items sold by Evelyn Glennie, we cannot confirm the price of an item until we receive your order.

14. Customs

When ordering goods from Evelyn Glennie for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Evelyn Glennie, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

15. Children

Evelyn Glennie does not sell products for purchase by children. We may from time to time sell children’s products for purchase by adults. If you are under 18, you may use Evelyn Glennie only with the involvement of a parent or guardian.

16. Other businesses

From time to time Evelyn Glennie may team up with other businesses to sell product lines on this website. As a result we may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Evelyn Glennie does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties.

17. Product information

Unless expressly indicated otherwise, Evelyn Glennie is not the sole manufacturer of the products sold on this site. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colours may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

18. Electronic communications

When you visit Evelyn Glennie or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

19. Losses

Evelyn Glennie will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Evelyn Glennie does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

20. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and Conditions of Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

21. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

22. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

23. Cookie Policy

Cookies are tiny text files stored on your computer when you visit certain web pages.

At Evelyn Glennie we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on Evelyn Glennie, your computer, tablet or mobile phone will need to accept cookies.  We can only provide you with certain personalised features of this website by using them, so you need to have cookies enabled.

Please note that cookies cannot harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create.

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

24. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the United Kingdom.

25. Our details

The Evelyn Glennie Online Shop trading as Evelyn Glennie. This website is owned and operated by Evelyn Glennie.

Evelyn Glennie
6 Ramsay Court
Hinchingbrooke Business Park
Kingfisher Way, Huntingdon
Cambridgeshire, PE29 6FY

VAT registered number 425275163

Any queries about the Evelyn Glennie Online Shop or these Terms & Conditions should be directed to our Customer Services team. Use the button below to email them.

Contact Customer Services

Important Warning

Giving false, misleading or inaccurate information in a Notice to Evelyn Glennie of Defamatory Content may result in civil and criminal liability.